Operations Manager (Market Research), Jobs, Glasgow & Surrounding, 2428

Operations Manager (Market Research) - Glasgow & Surrounding

circa £50,000 + bonus - Contact Centre Services
Ref: 2428 Date Posted: Tuesday 10 Oct 2017
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Brand new and exciting opportunity for an experience Operations Manager to join a Global Market Research company, with an established set up in Glasgow city centre. 
 
This role is ideal for someone who is currently working in a similar capacity, managing the day to day operations of a team of Line Managers and Telephony Advisors. Ideally, you will come from a highly targeted, metrics driven environment and have experience driving and coaching high performing employees within this culture. 
 
 
Responsibilities:
• Providing strong and effective leadership to a team of outbound Market Research advisors 
• Driving a high performing culture
• Taking all ownership for incoming lead data, the conversion of this data and research activity 
• Internal stakeholder management and reporting to a Head of Function on all local activity 
• Ability to create and deliver continuous improvement initiatives
• Acting as a coach for both Research Team Managers and Research Advisors 
• Creating a culture of support, trust and empowerment 
• Oversee the daily workload and activity 
• Drive high standards to ensure information is captured accurately and in a timely fashion by all Research Advisors 
 
Key Requirements: 
• University Degree qualified 
• Previous experience in a similar Operations Manager capacity
• Excellent people leadership skills
• Strong coaching abilities
• Results orientated, with experience working in a metric driven environment
• Ability to interact with senior stakeholders 
• Capable user of Microsoft Excel 
 
 
It is a fantastic opportunity for the right person this sounds like you, please send your CV to Cheryl Stobo below. 
 
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