If you are looking to secure a long-term career opportunity with a professional company that will allow you to develop then HR Consultancy may have a fantastic role available for you.
This role is ideal for someone who has experience of working with vulnerable customers, either face to face or over the telephone. This could be from a number of industries including call centre customers or out with. This is a great opportunity to build on these skills, working as part of a supportive team who provide customer support during core business hours.
Role: Customer Support Agent
Location: Kilmarnock Centre
Hours: Monday to Friday 8am-4pm or 9am-5pm
Whether you are currently working in Customer Services, Retail, Hospitality or have even just graduated – we are keen to discuss how this role can benefit you.
We are looking for outgoing, enthusiastic and ambitious individuals looking to take up a permanent role as a Customer Service Advisor. This role will be based in Kilmarnock and boasts a supportive and energetic team to work with.
What duties can you expect?
• Manage inbound and outbound telephone calls
• Deal with vulnerable customers
• Build rapport with customers and colleagues
• Encourage regular contact from customers
• Deliver agreeable action paths to create the right customer outcome
• Maintain high level of quality by working to company and regulatory requirements
• Recording information accurately on company systems
What do you have to bring to be considered?
• A positive and proactive mind set
• Previous experience of dealing with vulnerable customers
• Strong customer focus with fantastic listening skills
• Empathetic manner
• A loyal work history
Our client will pay £16,250 as a starting salary with room for advancement.
If you are looking for a modern supportive environment, future career progression opportunity and to join a friendly and welcoming team then please apply below!
To apply for this position please forward your CV to Cheryl Stobo using the ‘apply online’ link.
HR Consultancy acts as both an employment business and an employment agency.