Customer Service Advisor, Jobs, Glasgow, 2349
This vacancy is no longer advertised

Customer Service Advisor - Glasgow

Insurance Companies - Contact Centre Services
Ref: 2349 Date Posted: Thursday 07 Sep 2017

HR Consultancy are working on a fantastic opportunity for a Customer Service Associate to join a reputable employer in Glasgow.

Are you empathetic by nature? Can you problem solve in a sensitive situation? Could you work in a target driven environment? Would you like to work for a well-established, rapidly growing organization?

Role: Customer Service Advisor
Location: Glasgow
Hours: 37.5 Hours – Flexibility required Monday to Friday 8am to 8pm, Sat 9am - 5pm and Sun 9am - 2pm
Term: Permanent

This is a fantastic time to join a forward thinking, innovative and exciting workplace who have their employees and customers at the heart of everything they do.

Key Responsibilities;

  • Deal with inbound calls from existing customer 
  • Listening to the customers’ requirements and delivering an action path to create the right outcome for the customer, creating excellent customer solutions
  • Take ownership of own workload and ensuring customers’ accounts are resolved
  • Dealing with and resolving customer complaints
  • Maintaining a high level of quality by operating within company and regulatory requirements
  • Recording updates on customers’ accounts
  • Live the company’s values and ensure that these are demonstrated to very customer on every call

To be considered for this role you will need;

  • A pro-active mindset with the ability to take responsibility of your own work
  • A customer focused attitude
  • An ability to adapt the company’s key values and ensure these are displayed on every customer interaction

HR Consultancy acts as both an employment business and an employment agency.