1st/2nd Line Support Engineer, Jobs, Argyll & Bute, 2636

1st/2nd Line Support Engineer - Argyll & Bute

IT
Ref: 2636 Date Posted: Monday 04 Dec 2017
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HR Consultancy are working on a brand-new role for an IT Support Advisor to join a global organisation based in Faslane. This is a great opportunity to start your career working within a supportive, exciting and fast-paced environment! 
 
This is a fantastic time to join a forward thinking, innovative and exciting workplace who have their employees and customers at the heart of everything they do. This firm encourages a supportive and family environment, where their employees work hard and are rewarded with career progression paths and learning and development!  
 
You will be a good all-rounder who is able to work well in a team and is enthusiastic and willing to get involved hands on. This is not a role for a specific technology specialist who will sit in the corner only dealing with their specialism. 
 
Key Responsibilities:
• Provide 1st and 2nd line IT technical advice 
• Deliver strong internal customer service
• Troubleshoot and diagnose IT incidents, either offering a solution or escalating to the next point of contact
• Providing support in a timely manner 
• Taking ownership of workload and ensuring that all issues are resolved 
• System training for new starts and other internal team members when required 
 
To be considered for this role you will need:
• A pro-active mindset with the ability to take responsibility for your own work
You must have current, valid SC clearance to ensure no delay in start date.
• A customer focused attitude 
• A strong interest in IT, with either proven experience working in this field or an educational certificate 
• Able to work in a fast-paced environment 
• Strong listening skills with the ability to identify what is being asked of you and respond appropriately 
• Ability to manage your own workload 
 
If you are looking for a modern supportive environment, future career progression opportunity and to join a friendly and welcoming team then please apply below! 
 
HR Consultancy acts as both an employment business and an employment agency.